Troubleshooting

Getting help and contacting support

How to reach us if you have a problem, feature request, or billing question.

Live chat

The quickest way to reach us is through the live chat widget in the bottom-right corner of every page (powered by Tawk.to). Click the chat bubble to start a conversation — we typically respond within a few hours during business hours.

Billing issues

For subscription or payment questions, go to Account and click 'Manage subscription' to access the Stripe billing portal. You can update your card, view invoices, or cancel your subscription directly. For refund requests, contact us via live chat.

Feature requests and feedback

We love hearing how to improve Travel. Use the live chat to send feature requests, bug reports, or general feedback. We read every message and use it to prioritise our roadmap.

Data and privacy

For data deletion requests or privacy questions, see our Privacy Policy page or contact us through live chat. We take data privacy seriously and will process requests promptly.

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